Return Eligibility
To be eligible for a return, items must be in their original condition, unused, and in the original packaging. You must initiate the return process within 30 days of receiving your order. Items that are damaged, altered, or show signs of use will not be accepted for return. If you are unsure about the eligibility of your item, please contact us for clarification.
How to Request a Return
To request a return, you must email us at [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Please allow up to 3 business days for us to process your return request and provide you with the necessary information.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for ensuring it arrives safely back to us.
Refund Process
Once we receive your returned item, we will inspect it to confirm its condition. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable, and only the cost of the item will be refunded.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different one, you must return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct item without delay. Please follow the return request process outlined above to initiate your return.
Defective or Damaged Items
If you receive an item that is defective or damaged, please contact us within 7 days of receipt at [email protected]. We may request photos of the damage for our records. If the item is confirmed to be defective or damaged, we will provide instructions for returning the item and will cover the return shipping costs in such cases.
Contact Information
If you have any questions regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your concerns are addressed promptly. Please allow us time to respond, as all communication is conducted via email only.